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  • What is your customer care policy?
    Customer care and satisfaction is key. I make Bespoke items fine tuned to the individual, given the descriptors provided by the customer. If you are not satisfied at any point I will try to amend the product design. However, if the bespoke item is broken, ripped, stained etc after delivery, beyond that of an error in the production process then an attempt can be made to amend the item at the customer's expense. ​ All our product items are subject to availability (and availability of fabric stock for bespoke items), and we cannot guarantee that items will be in stock. We manage our stock levels online, however, in the unlikely event your order is out of stock we will contact you to make you aware and you can make another choice or accept a refund. A number of products listed in our shop have limited stock and may not return after they are sold through. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change. ​ MONAT: I am an Independent Market Partner listed with Monat Global. I provide information and testimonials available on Monat websites and social media platforms for the benefit of providing a centralised platform for my customers. All purchases of these items need to be made via my MYMONAT website or via personal correspondence. All the information I provide is correct at the time of publication and I will attempt to update it on a regular basis. ​ ​
  • What are your payment options?
    - Credit / Debit Cards - PAYPAL - Offline Payments All payments shall be in GBP. Unless you choose otherwise on PayPal for your own accounts. In the event that your card payments are unauthorised, we will send you an email informing you, your order status will be placed on hold. Your order will be activated as soon as the payment has been processed correctly. ​ We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
  • How do I place an order?
    Please select the items on the website. For Bespoke/Personalised please complete the form on the webpage, add the item to your basket and checkout. I will contact you regarding custom orders and a link sent to you to order via email/paypal.
  • How do I wash Bespoke items?
    All bespoke orders come with wash care instructions. These guidelines are generic/not garment specific. Items should be handwashed separately at no more than 30 degrees C safely. Do not tumble dry If ironing required then please use a low heat and a cloth to avoid direct heat.
  • How long will my order take?
    For standard items that are I stock (not bespoke) on the website I will dispatch with in 48 hours. For bespoke items my standard processing time is between 5 and 10 working days (up to 2 weeks). This depends on the materials I have in stock – but I will keep you updated all through the creative process. During peak times this could increase. An updated processing time will be informed at order point if this happens. Working days do not include weekends or Bank Holidays so if you order on a Friday then the first working day is from the following Monday. If the Monday is a Bank Holiday the first working day would be the Tuesday. These times do not include the shipping times via Royal Mail and other courier services.
  • How do I contact you regarding my order?
    First point of contact is my email or phone +44 7887913190 – message or WhatsApp Social media messages via the ‘mydreamcloud’ on Facebook, Instagram, Pinterest and Twitter. Please refer to my Contact page for opening times and response times. Thank you.
  • Do you re-stock items in your Rainbow collection?
    These are often ‘one-off stock purchases’ that are sold as ‘first come first served’ basis - unless I am able to re-stock and I will let you know – just drop me a message. I often purchase a minimum stock level of 10 units of each – product specific. These are products that I love and produced by other businesses that I have chosen to share and sell with my customers. I do not claim to own the rights or reproduce these items.
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